At The Poet ‘N’ The Artist, we want you to love your purchase. If for any reason you’re not completely satisfied, our return policy ensures a hassle-free experience.
Eligibility for Returns
- Items must be returned within 15 days of receipt.
- Products should be in their original condition, unused, and in the original packaging.
- Custom or personalized items are non-refundable unless they arrive damaged or defective.
How to Return an Item
- Contact us at [rolandodebiyi@thepoetntheartist.com] to initiate a return.
- Provide proof of purchase (e.g., order confirmation or receipt).
- Follow the instructions provided for shipping the item back to us.
Refunds
- Refunds will be processed within 14 days of receiving the returned item.
- The refund will be issued to your original payment method.
- Note: Original shipping costs are non-refundable.
Damaged or Defective Items
If your item arrives damaged or defective:
- Notify us within 48 hours of delivery with photos of the issue.
- We will arrange for a replacement or issue a full refund, including shipping costs.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is faulty or incorrect.
- We recommend using a tracked shipping service to ensure the safe return of your item.
Contact Us
If you have any questions or concerns about our return policy, feel free to contact us at rolandodebiyi@thepoetntheartist.com