At The Poet ‘N’ The Artist, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the EU GDPR.
1. Information We Collect
We may collect the following types of personal data when you use our website:
- Identity Data: Name, title, username.
- Contact Data: Email address, billing address, shipping address, phone number.
- Transaction Data: Details about purchases, payment information.
- Technical Data: IP address, browser type, device information, and cookies.
- Usage Data: Information about how you use our website and services.
- Marketing Preferences: Your choices for receiving newsletters or promotional offers.
2. How We Use Your Data
We use your personal data for the following purposes:
- To process and deliver your orders.
- To manage your account and provide customer service.
- To personalize your shopping experience.
- To send marketing communications (if you’ve opted in).
- To analyze website usage and improve our services.
- To comply with legal obligations (e.g., tax records).
3. Legal Basis for Processing
We process your data based on the following lawful grounds:
- Performance of a Contract: To fulfill your orders and provide services.
- Consent: For marketing communications (withdrawable at any time).
- Legitimate Interests: To enhance your shopping experience and secure our website.
- Legal Obligations: To comply with applicable laws and regulations.
4. How We Share Your Data
We only share your data with trusted third parties, such as:
- Payment processors: To facilitate transactions.
- Delivery partners: For order shipping.
- IT service providers: For website hosting and maintenance.
- Law enforcement or regulators: If required by law.
We ensure all third parties adhere to data protection standards and only use your data for specified purposes.
5. International Data Transfers
If your data is transferred outside the UK or EU, we ensure it is protected by appropriate safeguards, such as:
- Transfers to countries deemed adequate by the UK/EU.
- Standard contractual clauses approved by regulators.
6. Data Retention
We retain your personal data only for as long as necessary:
- Order and account data: Retained for 7 years to comply with tax laws.
- Marketing data: Retained until you withdraw consent.
- Technical data: Retained for 12 months for analytics purposes.
7. Your Data Rights
Under the UK GDPR and EU GDPR, you have the following rights:
- Access: Request a copy of your personal data.
- Correction: Rectify inaccurate or incomplete data.
- Deletion: Request the deletion of your data (“Right to be forgotten”).
- Restriction: Limit how your data is processed.
- Portability: Receive your data in a machine-readable format.
- Objection: Object to data processing based on legitimate interests or direct marketing.
- Withdraw Consent: Opt-out of marketing communications at any time.
You can exercise your rights by contacting us at [Insert Contact Email].
8. Cookies
We use cookies to enhance your browsing experience:
- Essential Cookies: Required for website functionality.
- Analytics Cookies: Help us understand how users interact with the website.
- Marketing Cookies: Used for targeted advertising.
You can manage your cookie preferences through your browser settings or our cookie consent banner.
9. Data Security
We implement robust measures to protect your data, including:
- SSL encryption for secure transactions.
- Restricted access to personal data.
- Regular security audits.
10. Contact Information
For questions about this Privacy Policy or your data, contact us:
- Email: rolandodebiyi@thepoetntheartist.com
- Postal Address: 58 Mallard Close, Bristol, BS5 7TW
If you’re unsatisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local data protection authority.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated via email or a notice on our website.