At The Poet ‘N’ The Artist, we are committed to ensuring your orders are delivered promptly and safely. This Delivery Policy outlines our shipping process, delivery times, and applicable fees.
1. Delivery Locations
We deliver to customers within the United Kingdom and internationally.
Delivery availability may vary based on your location.
2. Delivery Times
Within the UK:
- Orders are typically delivered within 4–7 business days.
Outside the UK:
- Delivery times vary depending on the destination.
- Orders are typically dispatched within 1–4 business days after confirmation of payment.
- You will receive a notification with tracking details (if applicable) once your order has been shipped.
3. Delivery Fees
UK Deliveries:
- Free delivery is available to all locations within the UK.
International Deliveries:
- Free delivery is available to most international destinations.
- For destinations where free delivery is not available, the estimated delivery fee will be displayed at checkout before you complete your order.
- Customers are responsible for any customs duties, taxes, or additional fees charged by the destination country.
4. Order Processing
Orders are processed within 1–2 business days of confirmation.
You will receive an email with tracking information once your order is dispatched.
5. Delayed or Lost Deliveries
If your order does not arrive within the estimated timeframe:
- UK Customers: Contact us within 7 business days of dispatch.
- International Customers: Contact us within 14 business days of dispatch.
We will work with the courier to resolve the issue and, if necessary, provide a replacement or refund.
6. Packaging
All items are securely packaged to ensure they arrive in perfect condition.
Fragile items, such as framed paintings, are packed with additional protective materials.
7. Contact Us
For questions about delivery or to inquire about the status of your order, please contact us:
Email: rolandodebiyi@thepoetntheartist.com